Tag Archives: oepn government

Open311 – opening the city like we really mean it

by Karen Quinn Fung | posted in Unconferences | tagged as , , , , , , ,

Last Friday, due to a great stroke of fortune, I got to visit the Vancouver 311 call centre and hear a presentation from two of that project’s key figures: the person who championed the project within City Hall, Barbara Pearce, and the Operations Manager, Darcy Wilson. I didn’t know too much about the 311 project [...]

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